First Time Boarders

We understand that leaving your dog in a kennel for the first time can cause some worry. To help ease both you and your dog's anxiety, we recommend booking a short, single night trial stay before any longer stays. This allows your dog to become familiar with our staff and routine, which can help put your mind at ease.

From our experience, we’ve found that the younger the dog is when they first visit the kennels, the better they tend to cope as they grow older. In fact, many dogs look forward to staying with us, and some even rush to the door when they arrive!

When a new dog arrives, we place them in our quiet dog area, which is located next to the office. This allows us to keep a close eye on how they’re settling in. We’ve also found that dropping off your dog during our morning opening hours is ideal, as it gives them the entire day to adjust and familiarise themselves with our staff before we close in the evening.

To help your dog feel more at ease in an unfamiliar environment, bringing along something with your scent—like an old t-shirt or jumper—and their favourite blanket or toy can be very reassuring.

We offer a dry sensitive and a dry complete food as well as verious tinned meats at no extra cost. However, for first-time or short stays, we recommend bringing your dog’s usual food to avoid any stomach upsets.

We understand it’s hard to leave your dog, and some owners tend to give extra treats as a way of saying goodbye. However, we ask that you avoid this as it can upset their stomach, especially when combined with the excitement of being in a new environment. This helps prevent any potential digestive issues, such as diarrhoea.

If your dog has any particular dislikes—such as loud noises, cars, certain people or other animals—please inform our staff when you drop them off or when you book so we can accommodate their needs.

All dogs are taken for a walk shortly after they arrive, which helps ease the transition and separation from you. While we understand you might feel tempted to watch or follow your dog, we kindly ask that you refrain from doing so. Waiting for your dog in the car park or down the road can cause unnecessary stress, as they may become confused or anxious when led back inside.